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FAQ

Frequently Asked Questions

Not only when you’re feeling a little peckish...
In the fully equipped kitchen, you will find everything you need for preparing breakfast, small snacks or dinner at home: refrigerator, oven, stove and basic kitchen equipment such as glasses, plates, cutlery, etc. as well as coffee machine and toaster.

Fresh and lively...
The modern bathrooms come with a shower, hairdryer, cosmetic mirror and a selection of disposable toiletries.

Freshly washed...
Our laundry package includes bed linen as well as a sufficient number of towels and bath mats.

You wish to pay…
You have already done that! We ask for your understanding that a 100% advance payment is required before your holiday, at the latest 14 days before arrival. (20% down payment within 10 days, 80% balance due 14 days prior to arrival. For 14 or less days between booking and arrival, the total price of your stay is to be paid to the landlord's account.)

Checking in at last…
your room will generally be available on 4 pm on your day of arrival. If you arrive earlier and your room is ready, you can enter earlier, of course. Otherwise we would gladly look after your luggage so you can spend the time exploring.

Time to say goodbye…
is on your day of departure on 11 am. If you need your room longer than that, please approach our reception early on. We will then see if this is possible and if any costs arise.

You´d like to praise us…
then we would invite you to do so publicly – via online portals. We also appreciate honest and constructive critique, since this helps us to improve our range of services and their quality.

www…
Just connect with our free Wi-Fi and start surfing the internet. If you have problems connecting, our reservations center will be gladly of assistance.

Satellite TV...
Our apartments are equipped with modern 40-inch flat screens and a variety of TV programmes.

Rest is important…
which is why we ask for silent behaviour after 10 pm.

Where to leave your car…
You will find free in-house parking spaces per apartment.

Smoking harms your purse…
because our hotels are all non-smoking areas. Please refrain from smoking in our rooms and public areas. If you fail to comply, a fee of € 50.00 will be charged for the special cleaning that is necessary as a consequence.

Early to rise…
Your TV has an integrated waking system. Please direct your questions to the house keeper.

Open sesame…
Your key not only opens your room, but also the apartment entrance during the evening and night hours.